We offer several shipping options regardless of where you are ordering from.

Shipping prices are calculated in real time depending on the shipping options you select and on your location.

You will see shipping options and prices during the checkout process.Depending on the shipping options, traking may or may not be available.

We fulfill orders from Europe and the USA depending on your location in order to lower shipping costs and avoid possible duties.

Orders that contain products available in Europe with an end-address inEurope are almost always fulfilled in Europe. But there are some caseswhere we’ll route these orders to be fulfilled in the US, like when aproduct is out of stock in Europe but available in the US.

If that happens we’ll send you an email before the order is routed andyou can decide how to proceed. Either cancel the order, wait forproducts to come back in stock, switch to an alternative product, orcomplete the order in a US branch.

Also, some items may be available for order only from the USA. In that case it will be specified in the product page.

We take about 2-7 business days to create apparel products (t-shirtsetc.) and 2-5 business days for non-apparel (posters etc.) products.Then you should add shipping times on top of that. Speed and pricedepends on product type and destination.

97.66% of our orders are shipped within 5 business days. Morethan a half of our orders are shipped within 3 business days or less.

During busy periods or holidays it may take a little longer to ship some items.

International shipments may incur customs fees. Foreach country the customs policy is different, and the fee is usuallybased on a variety of factors like weight, value, and size.

We do not take responsibility for customs fees.

If your order didn’t end up arriving, be sure to let us know!

If the shipping address was correct, get in touch with us at staff@rockandrollheart.info noting your order number. We’ll see what can be done.